About Us

Covision regards itself as a ‘disruptive innovator’. That’s a small category of visionary, client-focussed business leaders and their teams, who shake up the status quo and introduce positive change and innovation. It’s a process that can be disturbing to some, particularly when an industry sector is not well-recognised for genuine innovation. Covision is founded firmly on the promise that it is in business to serve the evolving needs of its present and future client base. In February 2008, Douglas Merrill, CIO and VP of Engineering for Google said in South Africa, “Our entire business model from the beginning, has been, ‘follow the user.” That statement precisely mirrors the ethos and commitment of Covision.

Covision recognises that people don’t have the time or the desire to ‘go to the Insurer’. So Covision’s launch promise was ‘effortless telephone contact’. Again, in recognition of market shifts and client preferences.

It was legendary leader of Scandinavian Airlines, Jan Carlzon, who described every contact with an organisation as a ‘Moment of Truth’, in which the client would either be engaged or repelled. Covision is determined that each client will feel special, understood, respected and professionally served. It’s a new-era business approach, in which the reason for being is truly, and must remain, the client and her or his needs. Covision is listening to you. Please speak to us.